Commercial Manager at Eldoret Water and Sanitation Company Limited (ELDOWAS) | MyJobMag (2025)

Posted: Feb 26, 2025

Deadline: Mar 14, 2025

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JOB REF:ELDOWAS/2025/CM/04– 1 post

Reporting to: General Manager Commercial Services.

Department:COMMERCIAL

Terms of Engagement: Permanent & Pensionable

Job Grade 10

Job Summary

To assist the General Manager Commercial Services in overseeing day-to-day commercial operations of the company and focusing on the long-term interests of the business while pursuing new business opportunities.

Main Duties and Responsibilities

Managerial Roles and Responsibilities

• Commitment to assist in maintaining a constant awareness of trends and market conditions, in order to provide strategic advice to the head of department;
• Assist the head of department in developing and implementing commercial strategies, meeting company goals and objectives;
• Assist in conducting market research and analysis including creation of detailed business plans;
• Manage existing customer relationships and their requirements to ensure they are being met;
• Assist in looking for opportunities to grow the business, whether through partnerships or new initiatives and work to take advantage of those opportunities;
• Analyze metering, sales/billing, revenue collection, customer care and other reports that give insight into how the company can make adjustments to improve performance;
• Coordinate enforcement efforts to safeguard loss of water revenues and resources through illegal activities affecting water connections;
• Assess risks and make recommendations to the head of department based on a thorough analysis of all factors involved in a business situation;
• Assist in developing plans for business expansion and development;
• Assume a leading role in taking strategic risks, acting to acquire new customers and managing client relationships at the behest of the head of department;
• Focusing on strategies to accelerate growth;
• Collaborate with and co-ordinate diverse teams (customer recruitment, billing, marketing, sales, customer service, enforcement, etc;) and to act as a link between the head office and the area management offices;
• Develop metrics to monitor performance of all commercial activities and reporting results to the head of department;
• Assist in setting financial and operational targets, developing budgets and monitoring compliance;

Operational Roles and Responsibilities

• Keep track of commercial operation policies and procedures to make sure they stay relevant and make recommendations for necessary changes;
• Assist the head of department and work as a member of a cohesive team;
• Supervise subordinate staff’s work and other administrative matters;
• Review performance of subordinate staff;
• Identify training needs for subordinate staff;
• Participate in the recruitment of staff within the department;
• Work with Area Managers to ensure smooth flow of operations;
• Conduct internal checks and controls of area operational activities to ensure there are no gaps so as to ensure seamless operations of the department;
• Resolve issues with contracts and commercial operations;
• Communicate with parties in contracts so that all understand the terms, particularly a contract’s financial aspects;
• Assist in managing daily company operations within the department;
• Coach employees on best practices for managing customer issues and handling daily issues and tasks.

• Perform any other relevant duties that may be assigned.

Key Result Areas:

The jobholder’s accountability areas are as follows:

• Extensive understanding of business growth models and ability to foresee commercial opportunities;
• Excellent relational skills, working tirelessly to build and maintain beneficial partnerships with key stakeholders;
• Assisting in effective operational cost control of the department’s financial resources;
• Successful implementation of quality control standards for services offered by the department;
• Assisting in effective supervision of employees assigned to the department;
• Assisting in maximization of productivity in the department;
• Participating in continuous process improvement of services offered by the department;
• Assist in ensuring customer satisfaction for the consumers of the services offered by the department.

Knowledge and Skills Required:

The jobholder must possess:

• A Bachelor’s degree in Finance/Accounting/Management/Marketing or any other related field;
• Be a registered member of a relevant management/business/commerce oriented professional body of good standing;
• Professional qualifications such as CPA/ACCA will be an added advantage;
• A minimum of 8 years’ related work experience 3 of which should have been in middle level management;
• A Master’s degree in a relevant business related field will be an added advantage;
• Must have demonstrated ability to handle sectional budgets, resources, processes, projects and customer relationships;
• Should have thorough knowledge of the relevant industry/sector as well as knowledge of regulatory requirements affecting the relevant sector;
• Must have ability to plan, organize, implement and evaluate departmental goals;
• Must demonstrate ability to handle multiple and conflicting priorities, and work under strict deadlines;
• Should be numerate and must have strong analytical report-writing skills;
• Must be self-driven and results oriented;
• Must have a strong customer focus;
• Must have high standards of integrity and ethical practice;
• Must be capable of functioning effectively both as a team player and a team leader;
• Must have management and leadership skills;
• Must have ability to accurately plan work assignments, prioritize tasks and deliver deadlines;
• Should have problem solving and decision-making abilities;
• Should be an effective communicator with the ability to handle both internal and external communication;
• Should demonstrate ability to identify and respond to risk areas within the department;
• Should have effective people management and conflict resolution skills;
• Must have knowledge and experience in use of MS office packages.

Candidates Interested in this position are expected to meet the qualification and experience requirements detailed in full advertisement in our websitewww.eldowas.or.ke/vacancies. Fill the job application questionnaire (questionnaire form), attach certified copies of academic certificates and submit tojobs@eldowas.or.keto reach the undersigned on or before14thMarch, 2025 at 5:00pm.

ELDOWAS is an equal opportunity employer committed to implement affirmative action therefore women, persons with disability, minority and marginalized groups are encouraged to apply.

Only shortlisted candidates will be contacted;

Any form of canvassing will lead to automatic disqualification

Successful candidates must meet chapter six requirements.

The Managing Director

Eldoret Water and Sanitation Company

P.O. BOX 8418-30100

Eldoret

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